Costumer Support

Customer Service

Have you got any questions about our products or about the ordering process? Don’t panic, we’re happy to help!

For questions about orders, delivery and shipping, you can contact our service team.

Our customer service hotline is available to you from Monday to Thursday from 09:00 to 17:00 and on Fridays from 09:00 to 15:00.

Telephone +49 (0)2261 542-300

You can also contact us via email:

If you have any questions about our products, about wallpapering and recommendations for your wallpapering project, you can speak to our team of advisers.
Our wallpapering professionals are regularly available for you via email:

You will also find plenty of information concerning wallpapering directly on our advice pages or concisely summarised in the FAQs.
For callback requests and individual queries about and what we have to offer you, you can also use our contact form.

On weekends and public holidays (within Germany, North Rhine Westphalia), our customer service team is not available and your enquiries will be handled and responded to within service hours.
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New Walls.
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